It happens often: a client who calls with a lot of stress and tells you that he or she can no longer log in through WordPress admin, despite entering the correct username and password. Don't panic! In this article, we will give you all the information you need if you can no longer log into your WordPress website. That will save you a lot of stress. Can't quite figure it out yourself? Contact us and together we will see how we can help you.
Table of Contents
Why can't I log in to WordPress?
There could be several reasons why you can no longer log in through WordPress admin:
- Error message: Error establishing database connection in WordPress admin
- Wrong password problem
- No more admin rights in WordPress admin
Error message: Error establishing database connection in WordPress admin
Are you getting this error message on your website? Then WordPress fails to connect to your site's database. This could be due to several reasons: perhaps your database is down or the hosting company's servers are down.
The video below shows you step by step how to fix this error message.
Wrong password problem
Sometimes, even when you enter the correct username and password, it fails to log in. When you try to reset the password, you don't receive an email either. This could mean that your website has been hacked.
To still be able to log into your admin environment, we recommend resetting your WordPress password in phpMyAdmin. For people who are relatively new to the world of WordPress, this may seem a bit overwhelming. That's why we've added a helpful video below! Follow the steps and your problem will soon be resolved.
No more admin rights in WordPress admin
Sometimes you can log into your WordPress admin environment, but you don't see admin functionalities. For example, you can't see or edit plug-ins or themes. This happens when user roles have been changed. Again, this is often the result of a hack. Hackers infect your WordPress website with a virus and change your account to a different user role. As a result, you no longer have admin privileges and can't edit virtually anything on your site. Solve this by adding an admin user to the WordPress database via MySQL.
Does this sound complicated? Then watch the video below and follow the steps.
PHP Error Messages
In recent months, more and more hosting parties have updated the PHP version to PHP 7.3. This can also prevent you from accessing your WordPress admin environment. No worries! Even if you get a PHP error message, you will get back to your website's environment via a detour. The only way to solve this is to use an FTP program. You can use FTP to reset plug-ins and themes, for example.
How to use an FTP program is shown in the last video below.
Have you watched the videos above, followed the steps, but still can't get into your WordPress website? Contact one of our support staff and we will offer you a helping hand. Do you want to prevent you from being unable to access your website again in the future? Then ask us about the possibilities for a Monkey Vision maintenance package.
