How is your company's online communication doing? Can your customers still reach you and you reach them well? Facing a period of working from home until June 1, Monkey Vision thought it would be an excellent idea to gather all online communication tools for you within one blog. Because, online communication is more important than ever!
We list all the resources for you: We'll revisit the communication tools we've discussed before, referring to previous blogs, but we'll also discuss plenty of new possibilities! Do you find it difficult to determine which form of communication is best for you at the moment? Read it here or consult with us, we are happy to help you in these times!
Website design in Remote
Monkey Vision of course does not only deal with online communication: first and foremost we are web builders and we design websites. Do you want a website design in Remote? Then you have come to the right place! Give us a call or send us an email and tell us that you want to have a new website development in (surroundings of) Remote. We will do the rest.
Online communication tools: what do you choose?
There is a lot of choice in online communication tools to communicate with your customers. Your choice ultimately has to do with:
- jouw beoogde publiek
zoals nieuwe, bestaande of potentiële klanten of werknemers en collega´s - your purpose
such as informing, activating or helping
We have listed a number of communication tools here: see which one best suits your audience and purpose.
Helpdesk: chat, WhatsApp, Facebook Messenger
Is your telephone customer service currently overloaded? Then choose chat, WhatsApp or Facebook Messenger. These are online programs that allow you to handle questions quickly. An ideal way to answer standard questions that do not require too much depth.
How can you use it? Refer your customers to an FAQ page, for example. Don't they find their answer here? Then they can contact you online using the aforementioned online programs. Is the question too profound for a chat? Then contact them by phone.
A chat tool can be installed on your company's website. This is useful, since customers will probably go to your website anyway to find an answer. Are your customers proficient with social media and active followers of your Facebook page? Then you can use Facebook Messenger or WhatsApp just fine.
Want to know more about how to use online communication tools Messenger and WhatsApp for your customers? Read it in our blog: How can you leverage WhatsApp or Facebook Messenger as a business?
Want a website design in Remote with a chat function and/or FAQ page? We can do that for you! Feel free to contact us and let us know that you want a web design with chat function.
E-mail: newsletters and e-mail marketing
Use email to inform your customers all at once about important issues. With e-mail you reach a large group in one fell swoop and you can organize all the information well and cover it in detail. Do you have information on a page on your website? Then keep the information in your e-mail a little shorter and then refer to this page.
Email is great for informing, but it can also be a tool to get your marketing going again. Do you have a good promotion? A discount code specifically to hearten care workers and teachers? Then make use of e-mail marketing!
Whether you want to inform your customers or give them a great offer: always make sure you have a good title and clear language. Of course, you do want your customers to open the email at all and then read it. Do you need help formulating these messages? Monkey Vision not only designs websites in Remote, but also has the best copywriters in-house who can formulate them for you.
Teamviewer: watching your customer
Do you already work a lot online, but at the moment it is difficult to help your clients online, because they are not very familiar with it? Then use Teamviewer, for example. You and your clients can easily install this on your laptop or computer. If both of you have installed this program, it is possible (after entering a matching code) to watch your customer. Meanwhile, talk to each other on the phone or via a headset and watch along on the computer. This way you will understand much better what your customer means and you will quickly solve his/her problem.
Skype or Google Hangouts: hold an online meeting
Is face-to-face contact really important for you and your clients or for your colleagues? Then hold regular meetings via Skype or Google Hangouts. Maybe you are already using this to keep in touch with your family, but it is also ideal for work-related contact!
Even if you can handle contact with your customers, employees or colleagues by phone or e-mail, it is still advisable to Skype or hang up via Google. That way, you can see a face to the voice again and the mutual ties can be kept strong.
Video: tutorials and vlogs
Is it important to your business that your customers are visually informed? Is it helpful if they have an image of answers to certain questions? Then create a video in the form of a tutorial or vlog! In a tutorial, you can show and explain something step by step, while a vlog lends itself better to a story or informational presentation.
It is great if you can record this with a good camera, but the video images from smartphones today can already be of good quality. Put your phone on a tripod (or somewhere else stable) and do your story!
Want to know more about video marketing? Read it in our blog: The rise of video marketing
Get communication plan or website design in Remote
Do you find it difficult to determine which online communication tool suits you and your clients best? Monkey Vision is happy to think with you! Having a website design in Remote may be our core, but we also know a lot about online communication and marketing. Let us know what questions you have and we will help you with an online communication plan.
Contact us immediately or website design? Start a project!
